We’re Hiring! Support Services Specialist, Technology

October 12, 2023

BridgeWay Family Centre provides free prenatal services, early learning and family support programs to pregnant women, and families/caregivers with children birth – 6 years of age. We are committed to providing the best support to our clients and sharing in their journey of parenting.

We are looking for an IT/Administrative superstar in the role of Support Services Specialist, Technology. The candidate will support the work of the agency to achieve our vision of ‘Caring every day, building stronger families’.

Do you want to work for an agency that;

• Is a front runner in the family support and early learning field?
• Has a reputation of going ‘above and beyond’ to provide quality family support and early learning programs and services.
• Has a high employee retention rate; with staff who make new employees quickly feel part of the ‘BridgeWay Family’.
• Offers a competitive salary, full benefits plan, employee Group Retirement Savings Plan, and has a generous staff training budget to ensure you continue to grow and develop in your profession.

If yes, in this role, you will:

• Support the agency through administrative needs and technical support

Duties/Responsibilities:

Technology

• Responsible for the setup, distribution, maintenance and tracking of digital equipment (computers, software, tablets, phones, printers, website, etc.)
• 1st level troubleshooting, point of contact for escalations to IT contractors
• Administrator for cloud services including Microsoft Office365 (Outlook, SharePoint, MS Teams, Excel), OCCMS, Zoom
• Website administrator
• Research and test new tools for appropriateness to BridgeWay environment

Records

• Maintain database of programs, location and schedules
• Roll-up and analysis of attendance statistics for all programs – using Excel and OCCMS
• Ensure appropriate storage/destruction of physical and electronic files in accordance with record retention policy
• Ensure technical inventory is performed quarterly

Facilities:

• Conference/meeting support (both on and off premises) – identifying technology requirements and responsible for set-up/tear down

Administrative Support

• Prepare Word and Excel documents to support the needs of the agency (e.g. staff training records)
• Order any necessary IT required items for the office as needed
• Prepare monthly IT occurrence reports

Qualifications

• Business certificate/diploma/degree or equivalent work experience
• Emergency Frist Aid/CPR B or C
• Acceptable Vulnerable Sector Check
• Self-motivated, takes initiative and works well within a team environment
• Strong time management skills
• Strong MS Excel skills with a good knowledge of pivot tables, experience in Microsoft Office
• Excellent communication, organizational and interpersonal skills
• Additional languages an asset
• Ability to work in a hybrid capacity with minimal supervision
• Effective communication including timely status update and flagging of issues
• Ability to deliver results within specified deadlines

Assets

• Previous experience providing IT support within the non-profit industry
• Additional languages

Hours

• 35 per week, weekdays, Monday – Friday with flexibility needed to work evenings, or weekends
• Remotely and in person; travel to different sites in Mississauga/Brampton required

Salary

• $22.00 to $24.50 per hour
• BridgeWay offers on-going professional development, an employee GRSP, and has a full benefit plan for full-time staff

To Apply

If this position is for you, please send a cover letter and resume to [email protected]. Please use subject line: Support Services Specialist, Technology. Thank you for your interest in this position; only qualified candidates will be contacted for an interview.

BridgeWay is committed to providing an inclusive workplace that embraces diversity, values differences, and supports the full participation of all employees. We welcome and encourage applications from people with disabilities. Upon individual request, we will endeavour to remove any barrier to the hiring process to accommodate candidates with disabilities.